Jay Hill Osteopathy is committed to protecting your privacy and the confidentiality of your personal and health information. This policy explains how your information is collected, used, stored, and disclosed.
What information we collectWe may collect personal and health information necessary to provide safe and appropriate osteopathic care, including:Name, date of birth, address, phone number, and email addressHealth information provided during booking, intake forms, or consultationsMedicare or private health insurance details (where applicable)Appointment and billing information
Why we collect this informationYour information is collected to:Provide osteopathic assessment and treatmentManage appointments, billing, and rebatesCommunicate with you about your careMaintain accurate clinical recordsMeet legal, regulatory, and professional obligations
How your information is collectedInformation is collected directly from you through:Online booking systemsPatient intake formsIn-person consultationsEmail, phone, or other communication you initiate
How your information is storedYour information is stored securely using clinical practice management software (including Cliniko) and other secure systems. Reasonable steps are taken to protect your information from misuse, loss, unauthorised access, or disclosure.
Who your information may be shared withYour information may be shared only when necessary, including:With other healthcare providers involved in your care (with your consent)For private health insurance claims or Medicare rebatesWhen required or authorised by lawYour information is not shared for marketing purposes.
Accessing or correcting your informationYou have the right to request access to, or correction of, your personal or health information. Requests can be made by contacting Jay Hill Osteopathy using the details below.
Privacy concerns or complaintsIf you have a concern about how your information is handled, please contact Jay Hill Osteopathy directly. Complaints will be taken seriously and responded to promptly.
Contact detailsJay Hill Osteopathy
Ashgrove QLD
Email: [email protected]
Policy updatesThis privacy policy may be updated from time to time. The most current version will always be available on request or via our website.